Purchases & Refunds
Last updated: October 28, 2026Who handles your payment
Paid items are sold by Stripe through Link, which is the merchant of record: Link takes the payment, handles tax, sends your receipt and handles refunds.
- Your receipt comes from Link, sent to the email you entered.
- The charge appears on your card statement starting with LINK.COM*. That is your purchase from this game, not an unknown charge.
- You can see all your orders at app.link.com.
How to request a refund
Please request all refunds through Link support. We can't process refund requests by email.
- Use the support link in the receipt email from Link, or
- go to Link support (Sold through Link).
Examples: duplicate charges, or an item that never appeared after payment. Please request within 14 days of purchase; Link reviews requests under its own policies.
After a refund
Once a refund or chargeback completes, the related item is removed automatically: offerings at a gravestone, the eternal lamp, the family plot, the HD life scroll, expansion eras and your name on the supporters list. Gravestones themselves are free and are not affected.
Paid items don't affect gameplay
Paid items are memorials or new eras and stories only. They never make a character stronger, help them survive or change any stats.